Privacy Policy
This Privacy Policy (hereinafter referred to as the “Policy”) describes
the processes of processing personal data by Full House LLC Crocobet (ID:
405143303), including processes related to the processing of personal data
on the company’s website, in a mobile application or other digital
services (hereinafter referred to as the “Platform”).
Protection your privacy is important to us. Please read the following
policy carefully to understand how your personal information is processed
and protected.
1. Whose data do we process?
-
Registered Users: Persons who use Crocobet products and
services, register on the website or mobile application.
-
Guests (Unregistered Users): People who simply browse
our platform but are not registered on it.
-
Other corporate partners: Data that may be collected
about our partners or suppliers based on contractual relationships with
them.
2. What data do we process?
-
Personal information:
- First name, last name, personal identification number or date of birth;
- Contact information (phone number, email address, residential address);
- Other records necessary to identify the user (e.g. registration and verification documentation).
-
Financial data:
- Bank account number, card details (in secure form);
- Transaction history (deposits, withdrawals, betting and gaming history).
-
Technical info:
- Device type, operating system, browser;
- IP address, lightweight location data (GeoIP);
- Information obtained through cookies and similar technologies.
-
Other data:
- Information provided when participating in competitions or promotions;
- Any communication with our support service (chat, email, hotline).
3. Objectives of data processing
- Registration, identification and verification:
- Identification of users;
- User verification;
- Verification of age and legal capacity.
- Financial operations:
- Deposit/withdrawal of funds to the account;
- Transaction security and fraud prevention;
- Fulfilment of statutory obligations regarding taxes and financial accounting.
- Logistics and functionality:
- Continuous and high-quality provision of our services;
- Technical monitoring and improvement of the platform.
- Marketing and communication:
- Dissemination of information about new promotions, bonuses and news;
- Analytics and statistical research in order to assess user interests.
- Protection and legal obligations:
- Compliance with legal requirements (e.g., anti-money laundering);
- Responding to complaints, compliance with legal regulations.
4. Cookies and similar technologies
We use Cookies and similar technologies in order to:
- Improve the platform's functionality;
- Remember your preferences (language settings, authorization, etc.);
- Improve security and advertising analytics.
You can control the use of cookies through your browser. However, please note that some services or functionality may not function properly if cookies are blocked.
5. Sharing data with third parties
-
Service providers: We only share your personal information with companies that help us provide services (e.g. financial transaction processing, technical support).
-
Legal obligations:We may share data with courts, law enforcement agencies or other regulatory authorities where necessary to comply with legal obligations.
-
Business changes:In the event of an organizational change such as a merger, sale, or other structural change, access to your data may be transferred to a new owner or partner, but it will continue to be used in accordance with this policy.
6. Data retention period
We retain personal data for the period necessary to achieve the purposes set out in this policy, unless the law requires us to retain the data for a longer period.
We retain data on deposit and withdrawal transactions for financial accounting and control purposes for the minimum period required by law
7. Data security
- Technical:We use encryption (SSL/HTTPS), Firewalls, and other technological means to protect data from unauthorized access.
-
Organizational: We regularly train our employees in data protection standards and establish clear access control rules.
- Monitoring: We conduct periodic audits and monitoring to identify areas for improvement in a timely manner.
8. Minors' data
Crocobet services are intended for foreign citizens over 18 years of age and Georgian citizens over 25 years of age. Our Platform does not process personal data of minors.
9. Your rights
Within the framework of the legislation, you can:
- Access to data: You can request information about what type of data we process about you.
- Correction of data: You may request that your personal information be updated or corrected.
- Request to erase data: In some cases, you can request that we erase your personal data (for example, if the data is no longer necessary for the purpose for which it was collected).
- Request for restriction of processing: You can request a temporary restriction of data processing.
- Data portability: You may request that your data be received in a structured electronic format and transmitted to another provider, if this is technically feasible.
- Withdrawing consent: For example, you can request that direct marketing be stopped.
The exercise of these rights is subject to certain legal restrictions. To comply with your request, we may ask you for additional information to identify you.
10. International data transfer
Our services may partially combine international partners and providers. In such cases, data will be transferred only in accordance with applicable law.
11. Policy update
This policy may be revised from time to time due to changes in legislation or to improve our services. You will be notified by us of any changes via the Platform.
12. How to contact us?
If you have questions or wish to exercise your rights, contact us: